This Privacy Policy describes how TreeSolid Systems GmbH handles personal data on the website treesolidsystems.digital. The company is the data controller for data collected through this website. Contact details are given at the end of this document. The policy covers enquiries, technical data, and the rights of visitors.
Who is responsible
TreeSolid Systems GmbH
Am Siebgraben 14, 16727 Oberkrämer, Germany
Email: [email protected]
Phone: +49 33054 49763 · Monday to Friday, 9:00 AM to 6:00 PM
The controller decides why and how personal data is processed. Enquiries about this policy can be sent to the email address above. Please include a clear subject line so the request reaches the right person.
When you write to us
When you send an enquiry, we process the data you provide, such as your name, company, email address, and message content. The purpose is to respond to your enquiry and prepare a proposal where relevant. The legal basis is the performance of pre-contractual steps at your request.
We do not sell this data and do not add you to a mailing list without consent. If you contact us by email, the same applies: we use the details you send only to answer you and to follow up on the enquiry itself. You can also send enquiries through the Contact page.
Visiting the website
Our hosting provider may log technical data when this website is accessed, such as IP address, browser type, date, and time of access. This data is used to operate the website securely and to detect faults.
Logs are retained for a limited period and then deleted or anonymised. Technical data is not combined with enquiry data for marketing purposes. These logs are an operational record of access, not a profile of your interests.
Storage on your device
This website uses only the cookies described in our Cookie Policy. Essential cookies support basic website functions. Non-essential cookies are used only where described and, where required, only after your consent.
You can withdraw consent at any time through the settings on this website or by clearing your browser storage.
Who receives data
We share personal data only where necessary for the purposes described in this policy. That includes hosting and IT service providers who process data on our behalf under contract.
Data may be disclosed where required by law or to protect legal claims. We do not transfer enquiry data to third parties for advertising. Any transfer to a country outside the European Economic Area would be disclosed here.
How long we keep it
Enquiry data is retained for as long as needed to handle the enquiry and any resulting project. After that period, data is deleted or anonymised. Technical logs are retained for a shorter operational period.
Statutory retention duties, where they apply, take precedence over deletion requests. You will be informed if a legal duty prevents deletion.
Your position
You have the right to information about your personal data, and to request correction, deletion, or restriction of processing. You may object to processing based on legitimate interests and request data portability where the legal conditions are met.
Consent given for specific processing can be withdrawn at any time. Requests can be sent to [email protected]. Please describe your request clearly so we can identify the data concerned and respond in substance.
Information and correction: ask what we hold, and have inaccurate details put right.
Deletion and restriction: ask for data to be removed, or for its use to be limited, where the conditions apply.
Objection and portability: object where processing rests on legitimate interests, and request portable data where the law allows.
Withdrawal of consent: withdrawing consent does not affect processing that was lawful before the withdrawal.
If something is wrong
If you believe your data protection rights have been infringed, you may lodge a complaint with a competent supervisory authority. You can also contact us first, and we will review the matter.
Please describe the issue clearly so we can respond in substance. Company contact details are listed in the data controller section above.
Contact us first if you can — it is usually the fastest route to a fix.
Keeping this document current
This policy may be updated when data processing changes. The current version is always available on this page. Material changes will be noted with a new version date.
Continued use of the website after a change means you accept the updated policy. Questions about changes can be sent to [email protected].
Questions about this policy
TreeSolid Systems GmbH · Am Siebgraben 14, 16727 Oberkrämer, Germany · [email protected]
Related documents: Terms of Service · Cookie Policy · Home
